Split multiples articles to one ticket

[maro584]

Hello Everybody,

My question is, how to split multiple articles and create a new ticket with that articles. For example, we have ticketA:
TicketA = {
Article1
Article2
Article3
Article4
}
And I would like to Devide this ticket to two tickets:
TicketA will remain with 2 articles and TicketB will get rest of articles, like this:

TicketA = {
Article1
Article2
}

TicketB = {
Article3
Article4
}

Right now when I am trying to create a TicketB I can do that only spliting one Article from TicketA.

[zzz]

Hey,

This package offers what you're looking for https://opar.perl-services.de/dist/Arti ... lete-6.0.2

Best regards
Emin

[maro584]

Thanks for quick reply.

When I am trying to install it via Package manager I got this: [Please Check an attachement]

[zzz]

Oh looks like you're still having the same problem.
I am still not sure what the problem is, but you can install packages over via the CLI.

Code: Select all

wget https://opar.perl-services.de/package/download/1538 --no-check-certificate
mv 1538 ArticleCopyMoveDelete-6.0.2.opm
su -c '/opt/otrs/bin/otrs.Console.pl Admin::Package::Install ArticleCopyMoveDelete-6.0.2.opm' -s /bin/bash otrs
rm ArticleCopyMoveDelete-6.0.2.opm

Best regards
Emin

[maro584]

Ok I have found a solution to my problem with package installation.

I had to configure a proxy on OTRS GUI, without that my OTRS could not update a list of packages and I think that without that also not install a new not verified packages.

[maro584]

Another problems occurs after package installation.
1. I can only copy a note to some other ticket, there is no any actions like delete or move.
2. Mentioned above actions I can do only for one note which is the first not in the ticket.

[maro584]

I am attaching a screen: