View a Field To in customer Note

[maro584]

Hello there,

When I am creating a new Ticket as a customer I can choose a Queue, after ticket creation in the first note I see in the header of a note, field "To" with queue name. But when I created a second note in the header of created note there is no any "To" field .

Is there any way to display it?

Also is there a way to change a queue by customer user to a different one than the initial queue?

[jojo]

a To field in notes will be displayed if you choose recipients (Agents).

Customer Users can not change the queue

[maro584]

But When I am creating a new note from Ticket customer view I see that there is no option to add recipients, there is just option for priority and next state.

[jojo]

Customers for sure can not add anyone. They communicate with the ticket only

[maro584]

Ok thanks for reply Guys.