Hey Guys,
In the Notification Methods under Ticket Notification, I add an external email to Additional recipient email addresses. The email sent successfully but the article overview shows the content of email notification as follow. Is there any way that I can hide it?? Thanks for your help
Notification Setting
Ignore/Hide System-Sender Article from Article Overview
Moderator: crythias
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stevechan
- Znuny newbie
- Posts: 25
- Joined: 02 Jan 2020, 05:15
- Znuny Version: 6.0.4
- Real Name: Steve Chan
Ignore/Hide System-Sender Article from Article Overview
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stevechan
- Znuny newbie
- Posts: 25
- Joined: 02 Jan 2020, 05:15
- Znuny Version: 6.0.4
- Real Name: Steve Chan
Re: Ignore/Hide System-Sender Article from Article Overview
Even though I unchecked the Article visible for customer, the article still exists. Any suggestion for the issue?? I would appreciate your help. Thx
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root
- Administrator
- Posts: 4251
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Ignore/Hide System-Sender Article from Article Overview
Hi,
Articles sent to non-agents are always visible.
- Roy
Articles sent to non-agents are always visible.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
stevechan
- Znuny newbie
- Posts: 25
- Joined: 02 Jan 2020, 05:15
- Znuny Version: 6.0.4
- Real Name: Steve Chan
Re: Ignore/Hide System-Sender Article from Article Overview
Thank you Roy! I am new to OTRS and it is good to know that. Hope to know deeper about OTRS