OTRS 6 AgentTicketZoom MenuBar

[Manu3l]

Hi there,

iv'e got a request to switch the buttons of the menu bar at the AgentTicketZoom (Back, Print, Priority, Note,...).
Unfortunately i cloudn't finde any configuration options or the right files to edit.

Can someone help me with this?

Thanks and Best regards,
Manuel

[jojo]

System Configuration (Search for Menu)
ACL

[Manu3l]

hi,

thanks for thie input. But as far as i understand this option is to konfigure a new button for the main menu.

By the way, i forgot to say that im using OTRS 6

[zzz]

Hello Manuel,

Do you want to change the position of the buttons?
You can't do that with the config jojo mentioned. That setting only allows you to change the ClusterPriority of submenus.

The order of the menu items is defined in the name of the setting.

Ticket::Frontend::MenuModule###000-Back 1. position
Ticket::Frontend::MenuModule###100-Lock 2. position
so on...

To swap them, you'd have to rename the settings, but that can only be done by creating a custom XML file and rebuilding the system configuration.

An example of the XML and the position of the file: https://github.com/OTRS/otrs/blob/rel-6 ... .xml#L5277

Best regards
Emin

[jojo]

You can group the buttons in Submenues. If you want to change the order you have to proceed as Emin described