Move all mails from a list to junk folder

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eXRadikal
Znuny newbie
Posts: 3
Joined: 27 Apr 2020, 17:40
Znuny Version: 3.2.14
Real Name: Luis

Move all mails from a list to junk folder

Post by eXRadikal »

Hello,
As the title says, I would like some help with OTRS 3.2.14.
Is it possible to, from an e-mail remetent list that I have, tickets that were closed before, to be moved to another (junk) folder.
I have thousands of closed tickets that are SPAM but not in the junk folder. That way, I can export true statistics, excluding SPAM mails received.

Thank you very much in advance.
jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Move all mails from a list to junk folder

Post by jojo »

try Generic Agent, update to latest version of ((OTRS)) Community Edition as your version is vulnerable to remote attacks (even via mail)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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eXRadikal
Znuny newbie
Posts: 3
Joined: 27 Apr 2020, 17:40
Znuny Version: 3.2.14
Real Name: Luis

Re: Move all mails from a list to junk folder

Post by eXRadikal »

I'll try to update as soon as possible.
But the Generic Agent (in this version or the newer one) have the ability to input a list of e-mails and do that automatically?
Sorry but never used it and don't know how it really works. If you can help me with that or give me some directions to follow, that would be awesome.

Thank you very much.
eXRadikal
Znuny newbie
Posts: 3
Joined: 27 Apr 2020, 17:40
Znuny Version: 3.2.14
Real Name: Luis

Re: Move all mails from a list to junk folder

Post by eXRadikal »

Up! Is it possible to input a list of e-mails, find the mails received from those and then move to Junk folder?
Thank you.
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