Hello,
Is possible to have any warning to prevent closing a parent ticket when a child is still open? And also, when closing the last/unique child ticket to advice to close parent ticket as well? May be an User Friendly functionality in newer versions than 5.0.28, but i´m not able to upgrade version yet.
Thanks!
Warning while closing Parent-Child tickets
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Re: Warning while closing Parent-Child tickets
Hi,
There a SysConfig to prevent closing parents: Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds
- Roy
There a SysConfig to prevent closing parents: Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Warning while closing Parent-Child tickets
Hi
I ve seen that in Ticket → Core::TicketACL
That ACL is hiding the Close button in the Parent tickets whenever a Child ticket is still open. We are wondering to have like a popup message asking in the Close ticket window for example and asking to confirmation before closing that parent ticket, something like that. Maybe in newer versions?
Thank you
I ve seen that in Ticket → Core::TicketACL
That ACL is hiding the Close button in the Parent tickets whenever a Child ticket is still open. We are wondering to have like a popup message asking in the Close ticket window for example and asking to confirmation before closing that parent ticket, something like that. Maybe in newer versions?
Thank you