Hello,
I've working with OTRS 6.20 and have the following Problem. For some tests I activated CustomerGroupSupport. If I want to disable the CustomerGroupSupport again, in the "Customer.pl" the Customer still can't see their Tickets like before. It seems that the CustomerGroupSupport is still running, although it is disabled in the syconf. Do you have any idea to solve this problem?
best regards...
CustomerGroupSupportis disabled but still running
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Re: CustomerGroupSupportis disabled but still running
Try to delete the cache via otrs.Console.pl
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Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English