How to use variables in GenericAgent?

[hkais]

How can I use variables in the generic agents Note section?

I tried in the "Add Note > Text" textarea to use

Code: Select all

<OTRS_OWNER_UserLogin> 

and

Code: Select all

[<OTRS_OWNER_UserLogin>]

but both are not getting replaced with the real value behind it.

How can I use variables in Generic Agent?
Which variables are possible to use?

[zzz]

<OTRS_OWNER_UserLogin> works for me in OTRS 6. Which version are you using?

Edit: Based on your profile info you're still on v5, which does not support variables in the GA.

— Emin

[hkais]

Hi there,

getting back after being on OTRS/Znuny 6

Sadly the variable <OTRS_OWNER_UserLogin> is not getting replaced. Do I need to configure something?

[Johannes]

Hi,

OTRS / Znuny Tags are not available in the GenericAgent

Regards

[hkais]

was here any progress done?

Tried to test the variable replacement in Generic Agent without success. Variable is still not getting replaced in Znuny 6.4

Am I doing something wrong here?

<OTRS_OWNER_UserLogin> works for me in OTRS 6. Which version are you using?

@zzz can you share me a screenshot of how you added it to GA?
Are you using Znuny 6.x too?

[Johannes]

was here any progress done?

Tried to test the variable replacement in Generic Agent without success. Variable is still not getting replaced in Znuny 6.4

No. And Correct. It is the same at it was before, as you can see in the change log.

[Johannes]

I might read this wrong. Sorry for the confusion.

Tag replacement works fine for the article / note.

But not in the update section.

Image 2022-08-09 19-54-08.png

2022080910000016 - Zoom - Ticket - Znuny 2022-08-09 19-55-05.png

Even the user login works fine

Image 2022-08-09 19-57-46.png

[hkais]

okay seems I am using wrong variable names. Let me retry on notes.

But also having the query to be able to use variables for the section Update/Add Ticket attributes

[nedmaj]

Hi,

Maybe this could help you it it's a process ticket case. I've made a generic agent custom module that runs any transition action. Here it goes.

Just unzip and save it in Custom/Kernel/System/GenericAgent/

The needed parameters are described in the code.

You could inform several TransitionActionsEntityIDs comma separated.

The module was tested using Znuny 6.3.4. Soon I will publish it on github.