Trying to update multiselect dynamic field thru webservice

[bdarilek]

Hello, I'm trying to update a multiselect dynamic field with a webservice, but I keep getting the following error:

Code: Select all

$VAR1 = {
  'Error' => {
    'ErrorCode' => 'TicketUpdate.InvalidParameter',
    'ErrorMessage' => 'TicketUpdate: DynamicField->Value parameter is invalid!'
  }
};

I'm able to update text dynamic fields not problem, and I've looked all thru the documentation to see if there is anything on updating a multiselect.

Below is my attempt for mapping the field.

Code: Select all

<?xml version="1.0"?>
<xsl:transform
	xmlns:xsl="http://www.w3.org/1999/XSL/Transform"
	xmlns:math="http://www.w3.org/2005/xpath-functions/math"
	xmlns:xs="http://www.w3.org/2001/XMLSchema"
	exclude-result-prefixes="xs math" version="3.0">
	<xsl:output indent="yes" omit-xml-declaration="yes" />
    <xsl:template match="RootElement">
        <xsl:copy>
            <UserLogin>
                <xsl:value-of select="//UserLogin"/>
            </UserLogin>
            <Password>
                <xsl:value-of select="//Password"/>
            </Password>
            <TicketID>
                <xsl:value-of select="//TicketID"/>
            </TicketID>
            <DynamicField>
                <Name>TextField</Name>
                <Value>Value</Value>
            </DynamicField>
            <DynamicField>
                <Name>Multiselect</Name>
                <Value>Value1</Value>
                <Value>Value2</Value>
            </DynamicField>
        </xsl:copy>
    </xsl:template>
</xsl:transform>

Any help would be appreciated.

[root]

Hi,

Is it possible to show your request?

- Roy

[root]

Hi,

Your values need to be an array of the multi-select fields keys:

Here the JSON payload from a working REST call

Code: Select all

{
  "DynamicField": {
    "Name": "MultiSSelect",
    "Value": [
      "A",
      "C"
    ]
  },
  "SessionID": "V2592FjLhK3qACOMJgM94F1LCVc01Qpa",
  "TicketID": 1
}

- Roy