Wrong Timestamp in Ticket Answers?

[tbraemer]

Hey guys,

one of my collegues pointed out an error in our current OTRS. When someone answers to a ticket which already has multiple articles, above the part where the original message is refered the timestamp doesn't fit to the refered one but to the timestamp of the tickets creation.

Does anyone have an idea where I can correct this? Have already looked but so far I only know that is has to do with the datafield OTRS_CUSTOMER_EMAIL, but I haven't found the part where this one is defined.

We're working with OTRS version 6.0.25.

[tbraemer]

Okay, just found a thread with the answer...

viewtopic.php?t=40607

Go to SysConfig - Ticket::Frontend::ResponseFormat and change:
[% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
to
[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:

Thanks anyway!