Hi- Pls help me with below concerns.
* is there any possibility to filter list of mangers (a list DF) according to Department field (ie a DF with list of department) as the customer user selects ?
** Customer ID is not showing in process requests, but shows when the same user creates an incident ticket.
*** The responsible notification contains the ticket link to agents, is there any way to change it to customer user? i dont need to add my users (Managers) as agent in otrs, it will confuse them. Current link is shown below.
https://host.domain.com/otrs/index.pl?A ... ketID=2715
listing managers according to the selection of Department DF in Process management
Moderator: crythias
-
sanilramachandran
- Znuny newbie
- Posts: 21
- Joined: 29 Sep 2020, 08:56
- Znuny Version: 6.5
- Real Name: Sanil Ramamachandran
- Company: SFO
-
root
- Administrator
- Posts: 4251
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: listing managers according to the selection of Department DF in Process management
Hi,
You can use ACLs to restrict the shown values of a field based on another.
- Roy
You can use ACLs to restrict the shown values of a field based on another.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
sanilramachandran
- Znuny newbie
- Posts: 21
- Joined: 29 Sep 2020, 08:56
- Znuny Version: 6.5
- Real Name: Sanil Ramamachandran
- Company: SFO
Re: listing managers according to the selection of Department DF in Process management
Thank you Roy.
could you help me on other points as well?
could you help me on other points as well?
-
root
- Administrator
- Posts: 4251
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: listing managers according to the selection of Department DF in Process management
Hi,sanilramachandran wrote: ↑08 Oct 2020, 06:34 Thank you Roy.
could you help me on other points as well?
What exactly do you mean?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
sanilramachandran
- Znuny newbie
- Posts: 21
- Joined: 29 Sep 2020, 08:56
- Znuny Version: 6.5
- Real Name: Sanil Ramamachandran
- Company: SFO
Re: listing managers according to the selection of Department DF in Process management
Hi Roy,
** Customer ID is not showing in process tickets when user creates a process ticket from agent interface.
*** Responsible feature and notification is available only in agent interface, i need responsible feature and notification in customer interface and an email notification to be sent to customer user with a link to ticket (customer ticket zoom) so that when a notification comes, a manager can open the ticket from the link and approve without adding them as agent.
** Customer ID is not showing in process tickets when user creates a process ticket from agent interface.
*** Responsible feature and notification is available only in agent interface, i need responsible feature and notification in customer interface and an email notification to be sent to customer user with a link to ticket (customer ticket zoom) so that when a notification comes, a manager can open the ticket from the link and approve without adding them as agent.