Customer User Information Center - Planned on Closed tab?

[iwill]

Hi there,

Im trying to find a way to change Customer User Information Center to create a new tab or move "planned" tickets to open tab without change state type of planned (pendingo auto). There's any way to do it?

[skullz]

Check System Configuration > AgentCustomerUserInformationCenter::Backend###0130-CUIC-TicketOpen

Try modify 'Attributes' value to

Code: Select all

StateType=open;StateType=pending auto

[iwill]

Check System Configuration > AgentCustomerUserInformationCenter::Backend###0130-CUIC-TicketOpen

Try modify 'Attributes' value to

Code: Select all

StateType=open;StateType=pending auto

To make effect, i need to rebuild and clean cache?
I question that because im already make these changes, but "planned" state stays on "closed" tab.

[skullz]

Oppss, the setting is for the Open Ticket widgets instead..

Hence, what are you looking for is not available within configuration.
You are looking for code level modification.

File: Kernel/Output/HTML/Dashboard/CustomerIDList.pm

API Ref: https://doc.znuny.org/doc/api/otrs/6.0/ ... ch.pm.html

[iwill]

Oppss, the setting is for the Open Ticket widgets instead..

Hence, what are you looking for is not available within configuration.
You are looking for code level modification.

File: Kernel/Output/HTML/Dashboard/CustomerIDList.pm

API Ref: https://doc.znuny.org/doc/api/otrs/6.0/ ... ch.pm.html

Any idea what code line that i have to change to achieve what i want?