SLA's with only visible on certain Queues

[chrotha]

Hello everyone,

I've been dealing with a few difficulties regarding ACL's and SLA's.
My main objective here is that, only a few SLA's are visible, depending on the queue that's chosen in the Ticket Note menu.
The thing is, when I select a queue, the SLA's refresh for those only available to that queue, but when I hit submit, no changes take effect, I also had the case where a Service would be associated with an SLA in a ticket, where the SLA doesn't even have that service associated with.
I don't know if it's a bug, or something but any help would be appreciated.

I'm using OTRS 6.0.29 and CentOS 7.

Thanks in advance

[Reedu]

Check otrs and apache logs. Maybe you'll find clue there.

[reneeb]

For the second issue: check the history of the affected ticket. Maybe you find some hints what changed the SLA/Service. If something system related (e.g. GenericAgent, PostmasterFilter, ...) changes the SLA or the Service it is *not* checked if they are linked...