Hi Team,
I want to stop the first response time after an update on the ticket.
For example: If I update the ticket, the first response time will stop. this is to make sure that the agent is updated the ticket and responded before the first escalation time breaches
Please find attached a screenshot.
can you suggest
Thanks
Need to stop first response time of ticket
Moderator: crythias
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sanojs
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Need to stop first response time of ticket
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root
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Re: Need to stop first response time of ticket
Hi,
The first response is fulfilled/stopped the moment an agent answers the customer.
- Roy
The first response is fulfilled/stopped the moment an agent answers the customer.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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sanojs
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Re: Need to stop first response time of ticket
I have updated the note in the ticket. but the first response time didn't stop.
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root
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Re: Need to stop first response time of ticket
Do you think it has a reason that I wrote ANSWER in bold and not "add a note"?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?