How to define default status on reply / new e-mail ticket?

[disciple]

Hi,

can I define a default status after replying or sending a new e-mail ticket?
e.g. I would like to have "pending reminder"
and ideally with a default pending of e.g. 48h

is this somehow possible?

[owi]

I do not fully understand what you mean by "after replying or sending a new e-mail ticket".

Did you try Ticket::Frontend::AgentTicketCompose###StateDefault and Ticket::Frontend::AgentTicketEmail###StateDefault ?

The full list of StateDefault settings is:

Ticket::Frontend::AgentTicketBounce###StateDefault
Ticket::Frontend::AgentTicketClose###StateDefault
Ticket::Frontend::AgentTicketCompose###StateDefault
Ticket::Frontend::AgentTicketEmail###StateDefault
Ticket::Frontend::AgentTicketEmailOutbound###StateDefault
Ticket::Frontend::AgentTicketForward###StateDefault
Ticket::Frontend::AgentTicketMasterSlave###StateDefault
Ticket::Frontend::AgentTicketOwner###StateDefault
Ticket::Frontend::AgentTicketPending###StateDefault
Ticket::Frontend::AgentTicketPhone###StateDefault
Ticket::Frontend::AgentTicketPriority###StateDefault
Ticket::Frontend::AgentTicketResponsible###StateDefault
Ticket::Frontend::CustomerTicketMessage###StateDefault
Ticket::Frontend::CustomerTicketZoom###StateDefault

regards,
Othmar