Mentions in Znuny 6.4.3

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lis9
Znuny newbie
Posts: 77
Joined: 13 Apr 2017, 11:27
Znuny Version: 7.1.7
Real Name: Daniel
Company: Komputronik S.A.

Mentions in Znuny 6.4.3

Post by lis9 »

Hello,

It is possible to grant to the agent who is mentioned RW permissions to a ticket? By default the mentioned agent gets RO permissions just like observer.

Daniel Lisiecki
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Johannes
Moderator
Posts: 428
Joined: 30 Jan 2008, 02:26
Znuny Version: All of them ^^
Real Name: Hannes
Company: Znuny|OTTERHUB

Re: Mentions in Znuny 6.4.3

Post by Johannes »

Hi,

no, there is no configuration for that.

Regards
Johannes
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