FulltextIndexRebuild...Malformed UTF-8 character

[mikrose]

Hello Community!

I have recently upgraded from 3.0.2 all the way to 6.0.30.

Everything seems relatively fine except for being spammed this message via email and log entries. I cannot find anything other than it may be that the database was not restored using UTF8.

Fri Nov 25 09:24:18 2022 (PST8PDT) error OTRS-otrs.Console.pl-Maint::Ticket::FulltextIndexRebuildWorker-10 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::FulltextIndexRebuildWorker: Malformed UTF-8 character: \x92 (unexpected continuation byte 0x92, with no preceding start byte) in substitution (s///) at /opt/otrs-6.0.30/Kernel/System/Ticket/ArticleSearchIndex/DB.pm line 566.


I checked the DB and it is UTF8

Anyone have any insight on this? Or can point me in the right direction?

Please and thank you.

[Johannes]

Hi,

I think there are malformed characters in the tickets you are indexing.
This can happen. A mail for example states to be utf8 and the content, for some reason, is not.

Regards
Johannes