Upgrading from OTRS to Znuny with plugin issues

[SavignacJ]

Hello,

We're running OTRS 6.0.28 and trying to get into Znuny; followed the steps outlined but are getting some issues regarding our plugins/addons. Specifically, getting the following:

[otrs@otrs2 ~]$ bin/otrs.Console.pl Admin::Package::UpgradeAll

Fetching on-line repositories...

Znuny Open Source Add-ons... Done

Freebie Features... Done

Upgrading installed packages...

The following packages could not be found in the on-line repositories...

GeneralCatalog
ITSMChangeManagement
ITSMConfigurationManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
ImportExport

Fail.

Does Znuny have packages for the above addons perhaps under a different name that there's something we could do to rename our old ones to the new ones, do we need to replace them and if we do will we lose any data, or are the above packages unavailable with Znuny?

[skullz]

I guess because the addon repos still point to otrs in sysconfig.
Upgrade one by one

Repo (Znuny LTS): https://download.znuny.org/releases/itsm/packages6x/

Code: Select all

shell > su - otrs
shell > bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog-6.1.1.opm