Search don't work on OTRS 6.0.15

[bootal]

Good afternoon.
The search has stopped working, and we are in the process of finding out who did what before.
The search works only if you enter the full ticket number. If you enter a partial number or a word, the search does not work. Maybe someone knows what it could be?

[Chris28]

Hello,

To resolve the issue, please add an asterisk (*) at the end of your search query.

Example:
Instead of 20240315 enter 20240315*

This enables a wildcard search, allowing partial matches to be found.

Note: This behavior is standard in Znuny, as the search function does not automatically perform partial matches unless a wildcard is used.


Kind regards
Christian

[beingbaban]

Can you check load on znuny server. may be clearing and rebuilding cache can help.