2 minutes to open customer user

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rodolfor
Znuny advanced
Posts: 103
Joined: 11 Jun 2020, 14:56
Znuny Version: 6.5.8
Real Name: Rodolfo Rughi
Company: none

2 minutes to open customer user

Post by rodolfor »

In Znuny 6.5.8 It takes 2 minutes to open a Customer User:

- 4 seconds to open the first part of customer
- 40 seconds to visualize CustomerID (1)
2.png
- others 1.24 minutes to open completely

This delay is present also with root user.
I can exclude cpu, disk, memory problems (all other functions are normal)
Nothing in system log.
It seems timeouts.
The use of the combo CustomerID is very-very slow (3000 users)

What could it be?

Thanks
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root
Administrator
Posts: 4249
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: 2 minutes to open customer user

Post by root »

Hi,

Anything int the application log?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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Do you want to contribute or want to know where it goes ?
rodolfor
Znuny advanced
Posts: 103
Joined: 11 Jun 2020, 14:56
Znuny Version: 6.5.8
Real Name: Rodolfo Rughi
Company: none

Re: 2 minutes to open customer user

Post by rodolfor »

I do not have errors.

I noticed that the html rendered by server contains ALL values in the combo CustomerID:
3.png
Is this correct?
Does the webserver take too time to make it?

Thanks
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