Our company is planning to decommission OTRS 6. As a part of the process, we want to make all the agents RO permissions.
However, when i try to give RO permissions, the user cannot see any Queue.
Is it possible to give read-only access to the Queue view too?
Regards,
Krishna M S
OTRS 6 make read only
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Re: OTRS 6 make read only
Hi,
Play with the system configuration Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets and see if this helps.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?