Integrate survey questions into the email body?

[kakadudu321]

Hi
I am evaluating Znuny 7 and survey model, now the Customer can get survey link after ticket closed, click the link then do the survey.
I want to ask if possbile integrate survey questions into the email body,
This saves the customer the process of clicking a link and then filling out a survey, and the survey results are directly fed back in the email

Just like the picture I provided

[zzz]

Hey,

Technically, it's possible, but a bit tricky. You'd have to build the URL for each icon.

To build the URL, open the survey page the customer receives and fill out the form. Then, open the dev console of your browser (F12) and execute

Code: Select all

$('form').serialize();

This returns the final URL. You can repeat this for each rating – but you'll quickly find out that only the number in the URL changes. This can be done in combination with other fields as well.

Survey.png

With these URLs, you can then create your mail and add the links behind images of numbers, a table, some custome HTML etc.

Code: Select all

https://support.yoursystem.com/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey>
would become
https://support.yoursystem.com/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey>&PublicSurveyVote5%5B1%5D=5

When a customer opens the link, the form will be automatically submitted, and he only sees the “Thanks for your feedback” screen. You could also combine that to only auto-submit when the rating is above 5, and show a feedback field when the rating is below 5. But that's up to you.

Best
Emin

[kakadudu321]

Thank you very much Emin， I fully understand，have a nice day!

BR
Ryan