Znuny automated ticket creation and email sending

[f1010]

I have a csv file with mail addresses and appendicies and I want to run a script over the file for each row:

- it shall create for each row a new Ticket for a certain queue
- it shall send and email to the recipient attaching the files mentioned in the row

My question is not concerning the script but I need two tasks in Znuny:

1. automatically create ticket via API
2. automatically send mails via API

Is there anything I can build upon? I am quite sure that I am not the first person thinking about this.

Thanks in advance

[root]

Hi,

You can do this in one step, if you use the right article/sender then you can send the ticket within ticket creation. Like creating an email ticket.

- Roy

[f1010]

Hi,

great. Can you give me a hint maybe?

Thank you
f

[zzz]

Hey,

Here you can find the parameters for ticket and article creation: Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm

Setting “ArticleSend” to 1 will send your article/mail to the recipient – including all the attachments.

A brief overview of the options can be found here (even if that's a different module).

— Emin

[f1010]

Thank you.

I am getting a fundamental error when trying to start a script. My script lies in otrs/myscripts

#!/usr/bin/perl

use strict;
use warnings;
use utf8;

use lib '/opt/otrs/';
use lib '/opt/otrs/Kernel/cpan-lib';
use lib '/opt/otrs/Custom';

use Kernel::GenericInterface::Debugger;
use Kernel::GenericInterface::Operation;


my $DebuggerObject = Kernel::GenericInterface::Debugger->new(
DebuggerConfig => {
DebugThreshold => 'debug',
TestMode => 0, # optional, in testing mode the data will not be written to the DB
# ...
},
WebserviceID => 12,
CommunicationType => 'Provider', # Requester or Provider
RemoteIP => 192.168.1.1, # optional
);

my $OperationObject = Kernel::GenericInterface::Operation->new(
DebuggerObject => $DebuggerObject,
Operation => 'TicketCreate', # the name of the operation in the web service
OperationType => 'Ticket::TicketCreate', # the local operation backend to use
WebserviceID => 12, # ID of the currently used web service
);


The error message is: Can't call method "Create" on an undefined value at /opt/otrs/Kernel/GenericInterface/Debugger.pm line 132.

This line is my $CurrentTime = $Kernel::OM->Create('Kernel::System::DateTime')->ToEpoch();