Generic Agent Custom Module question / problem

[skoesters]

Hi,

i created a custom Module to execute a Script. This works fine so far.

For a test i just used the TicketID as Parameter, which worked.

I now wanted to use the Title of the Ticket and for example the Ticketnumber instead of the ID.

So instead of $Param{'TicketID'} i tried to use $Param{'TicketNumber'} and / or $Param{'TicketTitle'} but with those i always get empty results.

What do i need to do to also get access to those values?

Thank you and best regards
Sebastian

[skullz]

Use that TicketID , then perform api call to TicketGet

Code: Select all

my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
	
my %Ticket = $TicketObject->TicketGet(
    TicketID => $Param{TicketID},
    UserID        => 1,
    DynamicFields => 1,
);

https://doc.znuny.org/legacy/api/otrs/6 ... #TicketGet

[skoesters]

perfect, thank you!