Hi,
I have got a queue that contains process tickets. When viewing the list for this queue I want to show a column containing the current process activity. Also I would like to show some dynamic fileds in this ticket list. I cannot figure out how to do this.
Thank you
[SOLVED] List of tickets
Moderator: crythias
-
ppreininger
- Znuny newbie
- Posts: 12
- Joined: 20 Jun 2024, 10:21
- Znuny Version: Znuny LTS
- Real Name: Peter Preininger
[SOLVED] List of tickets
Last edited by ppreininger on 03 Sep 2024, 12:00, edited 1 time in total.
-
zzz
- Znuny superhero
- Posts: 914
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: List of tickets
Hey,
In the admin area, you can assign dynamic fields to screens. The screen for the queue view is “AgentTicketQueue”. If you assign a dynamic field to the screen, the user can decide if he wants to show the column. If it's required, it always gets displayed.
However, it's not possible to assign dynamic fields to specific queue views by default.
Best
Emin
In the admin area, you can assign dynamic fields to screens. The screen for the queue view is “AgentTicketQueue”. If you assign a dynamic field to the screen, the user can decide if he wants to show the column. If it's required, it always gets displayed.
However, it's not possible to assign dynamic fields to specific queue views by default.
Best
Emin
Professional Znuny and OTRS services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English