Dynamic statistic error while upgrade

[beingbaban]

We got the following error in going from znuny 6.1.2 to 6.2.2 instead of as documented that is 6.2 to 6.3.

When we ran reinstall all cmd, we got version mismatch error that is package of 6.2 cant be installed on 6.1 etc.

when we ran we got

Can't locate Kernel/System/Stats/Dynamic/ITSMTicketFirstLevelSolutionRate.pm in @INC (you may need to install the Kernel::System::Stats::Dynamic::ITSMTicketFirstLevelSolutionRate module) (@INC contains: /opt/znuny-6.2.2/Custom /opt/znuny-6.2.2/Kernel/cpan-lib /opt/znuny-6.2.2 /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.34.0 /usr/local/share/perl/5.34.0 /usr/lib/x86_64-linux-gnu/perl5/5.34 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl-base /usr/lib/x86_64-linux-gnu/perl/5.34 /usr/share/perl/5.34 /usr/local/lib/site_perl) at /opt/znuny-6.2.2/Kernel/System/Main.pm line 86.



But then we ram upgradeall cmd and it went well.


Can you suggest if our approch is right

[root]

Hi,

This is not a dynamic field object (=please fix the subject). It is a dynamic statistic. You can solve this by updating GeneralCatalog, ITSMCore and ITSMServiceLevelManagement. And I strongly recommends doing this via command line:

Code: Select all

bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog
bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMCore
bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMServiceLevelManagemenT

- Roy

[beingbaban]

Hi,

This is not a dynamic field object (=please fix the subject). It is a dynamic statistic. You can solve this by updating GeneralCatalog, ITSMCore and ITSMServiceLevelManagement. And I strongly recommends doing this via command line:

Code: Select all

bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:GeneralCatalog
bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMCore
bin/otrs.Console.pl Admin::Package::Upgrade https://download.znuny.org/releases/itsm/packages6x/:ITSMServiceLevelManagemenT

- Roy

Thanks Roy,
I got this error when upgrading and then it displayed migration completed.

Shall I update packages via cmdline and then rerun migration script?

[Johannes]

Yes. Install / update the packages and re run the script.