add series or country code to the ticket number

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HerberthVCGT
Znuny newbie
Posts: 4
Joined: 11 Feb 2025, 17:28
Znuny Version: 6.5.9
Real Name: Herberth Velasquez
Company: Contec Industrial, S.A.

add series or country code to the ticket number

Post by HerberthVCGT »

Hi, I'm using znuny 6.5.9 and I have a quick question.

I have agents in different countries in Central America and Mexico, etc., I need to identify the tickets by country, for example:

Guatemala
GT + ticket number

El Salvador
SV + ticket number

Mexico
MX * ticket number

Is it possible to configure it?

How to do it?
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root
Administrator
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:
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Re: add series or country code to the ticket number

Post by root »

Hi,

This can't be configured. It is only possible with a custom ticket number generator.

- Roy
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alexus
Znuny wizard
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Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
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Re: add series or country code to the ticket number

Post by alexus »

What are your goals for this functionality?
Alexey Yusov

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