Good day,
I have a config question.
When adding notes/sending mails. I have the option in Znuny (6.5.*) to make the item visible (or not) to the customer.
I can't figure out if/how I can do this for incomming/outgoing phone calls.
Can it be done? Any tips on how?
Thank you in advance.
Phone call inbound/outbound, visible for customer
Moderator: crythias
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finalbeta2
- Znuny newbie
- Posts: 15
- Joined: 26 Apr 2023, 11:31
- Znuny Version: 6.4.5
- Real Name: Jochen
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root
- Administrator
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- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
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Re: Phone call inbound/outbound, visible for customer
Hi,
It does not make sense to do this since the article is intended to be a summary of your call with the customer. TLDR: information he already has
- Roy
It does not make sense to do this since the article is intended to be a summary of your call with the customer. TLDR: information he already has
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
finalbeta2
- Znuny newbie
- Posts: 15
- Joined: 26 Apr 2023, 11:31
- Znuny Version: 6.4.5
- Real Name: Jochen
Re: Phone call inbound/outbound, visible for customer
I actually agree with you on this though.
Thanks for your response Roy.
Thanks for your response Roy.