We are running Znuny 6.4.5 and I'm looking for a way to integrate Slack into the system. I want to set it up so that when tickets are created or updated, a message gets sent to a specific channel my team subscribes to.
I found the following GitHub repo; however, when I import the ZZZAgentSlack.xml file, the settings don't appear in the Agents miscellaneous settings. It looks like the repo hasn't been updated in 3 years, so I'm wondering if it is just out dated.
https://github.com/mo-azfar/Znuny-Slack-Notification
Does anyone have any how to or step-by-step instructions to configure Slack integration?
Thank you in advance!
Slack Notifications
Moderator: crythias
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root
- Administrator
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- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: Slack Notifications
Hi Dave,
With import it was not meant to upload the file to the system configuration. You have to copy this file into the folder Kernel/Config/Files/XML of you Znuny installation and execute the command
su - otrs -c 'bin/otrs.Console.pl Maint::Config::Rebuild'
- Roy
With import it was not meant to upload the file to the system configuration. You have to copy this file into the folder Kernel/Config/Files/XML of you Znuny installation and execute the command
su - otrs -c 'bin/otrs.Console.pl Maint::Config::Rebuild'
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
altinac
- Znuny newbie
- Posts: 11
- Joined: 22 May 2014, 17:13
- Znuny Version: 6.4.4
- Real Name: Dave Ballard
Re: Slack Notifications
Roy,
That worked! Thanks for the help!
That worked! Thanks for the help!