Images not shown in mails sent from Znuny

[martinv2]

Hi!

When a mail that contains images is sent by an agent, the mail body contains a tag like

Code: Select all

<img alt="" height="..." width="..." src="https://OTRS_HOST/otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;TicketID=...;ArticleID=...;FileID=.." />

However, when the mail is opened in an email client this URL is not valid without logging in as an agent - which means the image will not be shown.

Is there a way to tell Znuny to embed images into mails?

Znuny 6.4.4, Ubuntu 20.0.4, MariaDB 10.3.39, Perl 5.30.0

TIA,
Martin

[hkais]

Is there a way to tell Znuny to embed images into mails?

Afaik no

But your issue sounds odd to me.
Do you reference images on your Znuny host? Since you name OTRS_HOST in the src=

Can you elaborate what you are doing here?

[joergflorian]

I see a similar behavior in Znuny 6.5.x.
When selecting and copying text and pictures from an article (or a FAQ entry) and paste it to a reply, the receiver does not see the pictures in his E-Mail as Znuny does not attach/embed the pictures.

Pretty odd sometimes.

Best regards
Florian

[hkais]

I see a similar behavior in Znuny 6.5.x.
When selecting and copying text and pictures from an article (or a FAQ entry) and paste it to a reply, the receiver does not see the pictures in his E-Mail as Znuny does not attach/embed the pictures.

you refer copy and pasting, this maybe an issue with the WYSIWYG editor
And it could also be related to my issue here: viewtopic.php?t=44421

can you check tihs too and reply to the other thread too?

[joergflorian]

I see a similar behavior in Znuny 6.5.x.
When selecting and copying text and pictures from an article (or a FAQ entry) and paste it to a reply, the receiver does not see the pictures in his E-Mail as Znuny does not attach/embed the pictures.

you refer to copy and pasting, this maybe an issue with the WYSIWYG editor
And it could also be related to my issue here: viewtopic.php?t=44421

can you check tihs too and reply to the other thread too?

I'm not sure if this is the same topic. My issue is that when I copy an image from an article and paste it into a reply to a customer, it seems to insert it with a local path and is not embedding the picture. As a result, the customer can not see the pictures as it's path points to an absolute path in the Znuny system.

When I copy a picture and check the source in the editor, it shows something like that

Code: Select all

<img alt="Logo XYZ" src="https://znunysystem/otrs/index.pl?Action=AgentTicketAttachment;Subaction=HTMLView;TicketID=35910;ArticleID=146656;FileID=2" />

Addition: When I copy an image, e.g. from the Windows explorer or a screen capture tool and paste it into a reply, the picture is correctly embedded.
Or at least it is doing something different:

Code: Select all

<img alt="" height="294" src="/otrs/index.pl?Action=PictureUpload;FormID=1747662626.6326339.37096747;ContentID=inline339778.85096994.1747662626.6326339.37096747@xx.xx.xx.xx" width="500" />

[martinv2]

But your issue sounds odd to me.
Do you reference images on your Znuny host? Since you name OTRS_HOST in the src=

This was just meant to be a placeholder for the host name of the Znuny system.

Can you elaborate what you are doing here?

As Florian wrote: when an agent composes a ticket reply in Znuny's web UI, and copy&paste's an image into it, the mail sent contains an IMG tag with a SRC URL pointing into the Znuny system - which is only accessible when logged in.

cu,
Martin