How do i change ticket type after it is created?

[helpmeplease]

Hi

Would it be possible to change both the status and the type of a ticket after it has been created?

Thank you.

[helpmeplease]

I would like to change it as an Agent

[hkais]

can you plz be more clear wht you mean with type of ticket?

The status, you mean: open, close, pending and so on?

[helpmeplease]

Yes I would like to change de state of the ticket also. But there is also type of ticket, ill send the photo to explein my self.

I would like to change the values

Captura de pantalla 2025-06-06 135224.png

In the "type" column, there are two tickets with the value "Unclassified". I would like to change it to another value that I have previously created, for example "Task".

Similarly, in the "status" column, I would like to change the value from "New" to "Pending".

Thank you for your help. I hope you understand me better now.