mailQueueSend fail - cron

[vmachowski]

Hello everyone.

I am implementing the OTRS system on my company, and everything works fine until yesterday. The VM was powered off due a power failure on the region, and when I started the VM back, everything seems to be ok.

But, e-mails was not be sending.

On the tshoot, I saw that many communications on Communications Log was opened but still with the status "processing". Looking further, I discovered that when I try /opt/otrs/bin/otrs.Console.pl Maint::Email::MailQueue --send --force the e-mails was sent.

Then, I discovered that the cron task is failed.
| MailQueueSend | 2025-09-22 05:49:00 | Fail | 1.0 Second(s) | 2025-09-22 05:49:00 |

I've already tried to stop cron and Daemon e start over, tried to restart the VM, tried this:
viewtopic.php?f=62&t=39530&p=160035#p160035

The OTRS version is 6.0.35.

Can anyone help me?

Thanks in advance

[Chris28]

Hi,

Please verify if there are any relevant error messages in the system log and send a screenshot.

Use the following command to display the list of pending emails and note the total count:

Code: Select all

bin/otrs.Console.pl Maint::Email::MailQueue --list

Execute the command again, the number should decrease.

If not, run:

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bin/otrs.Console.pl Maint::Email::MailQueue --send

If the output indicates an existing process, use again:

Code: Select all

bin/otrs.Console.pl Maint::Email::MailQueue --send --force

kind regards
-Christian