old library in new znuny version

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massimos
Znuny newbie
Posts: 2
Joined: 17 Dec 2025, 10:02
Znuny Version: 6.5.4
Real Name: Max

old library in new znuny version

Post by massimos »

Hello everyone

I updated znuny from version 6.5.4 to 6.5.18.

Everything worked except for a "Warning: Browser not compatible" error message on the customer portal home page.

During investigation, I found that in
Sysconfig --> Loader::Customer::CommonJS###000-Framework

an old version of the library was set: thirdparty/jquery-ui-1.13.2/jquery-ui.js

The correct version is: thirdparty/jquery-ui-1.13.3/jquery-ui.js

In fact, changing the setting to 1.13.3 makes the warning disappear.

I also noticed that Kernel/Config/Files/XML/Framework.xml is set to version 1.13.3.

While (before my change in Sysconfig) the /Kernel/Config/Files/ZZZAAuto.pm file was set to version 1.13.2.

I wonder why the old version (1.13.2) was written in ZZZAAuto.pm?

Thanks
root
Administrator
Posts: 4292
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: old library in new znuny version

Post by root »

Hi,

This usually only happens if the system configuration Loader::Customer::CommonJS###000-Framework was altered manually or through an addon. During the upgrade process, changed system configurations are not reset to their default values (those from the XML files).
You can use the command bin/otrs.Console.pl Admin::Config::FixInvalid to find these values, dump their current setting and then reset them via bin/otrs.Console.pl

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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