Configure Email on OTRS

[josefonseca]

Good Afternoon,

I am trying to configure the OTRS to send emails directly from the program and it gives me an error on STMP failed authentification!

Can someone help me in this topic?
Thank you for time.

[Mike_B]

Hi Jose,

In most setups you don't need to provide a username and password in your SMTP configuration. Please try to remove them and see if it works.

Otherwise, the error indicates that the username and password you used are not valid. Please consult your mail server admin.
--
Mike

[josefonseca]

Hi Mike,

Thanks for your reply, but I have tried to send an email and it gives the following error:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Apr 29 14:46:40 2010

Message: SMTP authentication failed: 535authentication failure
! Enable Net::SMTP debug for more info!

Traceback (16360):
Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 103
Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) Line: 2027
Module: Kernel::Modules::AgentTicketEmail::Run (v1.99.2.3) Line: 812
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

What can I do!?

Thanks

[jojo]

Otherwise, the error indicates that the username and password you used are not valid. Please consult your mail server admin.

[samuellei]

hi jose,
Perhaps you havn't set up you SMPT server like James yet.
After that,
choose "SMTP" from Framework -> Core::Sendmail,
then set SendmailModule::Host,SendmailModule::AuthUser, SendmailModule::AuthPassword
according to SMTP server configuration.
Good luck!