How to use th Api's

[lingaprashanth]

HI,

This is Linga Prashanth, I am creating the Customer Interface, I need assistance from any one who can guide me in how to use the available Api's to write the back end code.

[Andre Bauer]

http://wiki.otrs.org/index.php?title=Cr ... HP_via_RPC

[lingaprashanth]

Hi,
I have created the customer interface, now i need to connect to the otrs database and provide further operations. How can i do this? I wanted to write the back end code in php. There are api provided by otrs but i dont know how to use them... can any one help me out... Im just a begginer...

[mohan]

How can i use perl modules(api) of otrs in php, so that i can develop my own customer interface.

[mohan]

Hi,


I'm creating my own customer interface. I wanted to access OTRS database using the API's provided by the otrs system. I'm develping this interface using PHP. How can i use them. Please if any one could provide me with the syntax of using API. Please help me out I'm just a beginner

[crythias]

If you want to create your own customer interface, the easiest way to do that is to provide your own form and use email or SOAP to send the ticket to your database.

I used http://www.jotform.com to create a form that asks for the user's email address and sends the form To: my support/otrs@mydomain.com From: the user's input email address. I get to choose everything I want the end user to see, and practically no programming required.

Of course, this ignores all the "other" stuff like portal of historical tickets and being able to self-close, FAQ, etc. But if you're only wanting to get a ticket from a customer, this is indeed the easiest way to go.

[mohan]

Thank you crythias for helping me. But still im not able to solve the problem.

[crythias]

Edit: Please ignore this post. I was distracted when I wrote it and answered incorrectly.

Edit 2: Please don't hijack another user's thread for your questions.