Help With More than "Latest Article"

[mikecotrone]

I have built a "Notification Event" to email ticket note updates to a customer. My problem is that I want to have every "article" that has been noted on this ticket (History). If anyone knows if I am just doing this wrong or is a better way please let me know?

Here are my variables so far in my Notification event that gets emailed to the customer:

Priority: <OTRS_TICKET_Priority>
State: <OTRS_TICKET_State>
Assigned To: <OTRS_TICKET_Owner>
Created: <OTRS_TICKET_Created>

Location Address: <OTRS_TICKET_TicketFreeText1>
Circuit #: <OTRS_TICKET_TicketFreeText2>
TELCO Ticket #: <OTRS_TICKET_TicketFreeText3>
Customer Ticket #:<OTRS_TICKET_TicketFreeText4>
Service Provider: <OTRS_TICKET_TicketFreeText5>
Outage Length: <OTRS_TICKET_TicketFreeText7>


Ticket Information:
-------------------
<OTRS_TICKET_Changed> - <OTRS_AGENT_BODY[888]>

Ticket History:
---------------
*** This is where I can't get it to work. I would like <Date/Time of Entry><Note/Article info body>



Thank you much!!