unable to access Package Manager

[brunski]

PROBLEM DESCRIPTION
===================
When im trying to access the Package Manager it takes a long time to load the
page and later send an error.


STEP-BY-STEP DESCRIPTION TO REPRODUCE THE PROBLEM
=================================================
1) Access de Admin-interface
2) Access the Package Manager

ACTUAL RESULTS
==============

THIS ERROR:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@*.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.




ADDITIONAL INFORMATION
======================

I have OTRS 2.4.7 (newly upgraded)

[chappy]

I had the same issue today.
A reboot of the box solved it

[ale_1]

Hello, I'm having the same problem and rebooting does nothing to solve it, anyone else had the same issue and found a workarround? thanks

[crythias]

You may need to check permissions on your directory structure, as well as check the system logs for hints.

[ale_1]

Hi Crythias, thanks for your help. Thinks apparently worked with some odd issues. I went directly to the server and logged as root, i tried to download the updates from the repositories with no success, then i tried to install em locally downloading the files. They started installing, after a while gave me an error saying:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

OTRS' log says:
[Fri Sep 10 13:57:21 2010][Notice][Kernel::System::Package::RepositoryGet] No such package OTRS-CiCS-ITSM-2.3.3!

But when i refreshed the web navigator, plug's versions were updated and apparently up to this momment, woking fine. I don't know exactly what the problem is, it works, not as i would like, but works at the end.

Thanks again.

[tgeimer]

Hi,

I had the same problem as described in the very first post under W2K3 R2 after upgrading from 2.3.x to 2.4.7.
The Package Manager was loading, but nothing happened. After some minutes the 500 Server error was displayed.

In the OTRS log I saw very many error messages like

[Error][Kernel::System::Package::DeployCheck][1134] Calendar-1.8.3: No such e:/PROGRA~1/OTRS/OTRS/Kernel/Config/Files/Calendar.xml!

I guess when I imported the old database (including all extra tables from the previously installed packages) and the old 2.3 System Config in the fresh 2.4 OTRS, the package manager could not verify the Installation of the old packages and threw these errors.

My Solution:
I downloaded the packages I had previously installed on the old 2.3 system and installed them via the command line:
My OTRS installation is in C:\Programme\OTRS, so:

Code: Select all

cd C:\Programme\OTRS\OTRS\bin
perl opm.pl -a install -p C:\Path-to-downloaded-packages\Package-1.0.0.opm

The installation of the newest packages like this went smoothly, and the existing database entries have been preserved, so I still had my old data
After I had installed all packages I had installed on the old system, the package manager in the web interface also worked again.
I hope this helps somebody else, too.

[kronos]

Had the same problem today. A reboot of the apache server solved the situation.