Error with Cron.sh

[jme]

Hi all,

regarding the documentation, at the end of installation, we have to execute the command Cron.sh

When i execute this command i've a error.

sudo ./Cron.sh start otrs
/opt/otrs/bin
Cron.sh - start/stop OTRS cronjobs - <$Revision: 1.19 $>
Copyright (C) 2001-2009 xxx, http://otrs.org/
"/opt/otrs/var/tmp/otrs-cron-tmp.31142":125: bad minute
errors in crontab file, can't install.
failed

Can anyone help me to solve that?

Thanks in advance

[crythias]

unfortunately, this may not be so easy to diagnose as it's trying to install (I think) all the files that exist in $OTRS_HOME/var/cron ... so if one of those files has been manually edited, or incorrect, or not a real cron file, you'll have this issue.

[ferrosti]

In Cron.sh disable the line that says
rm -rf $CRON_TMP_FILE

Run it again. Then have a look at the file $OTRS_ROOT/var/tmp/otrs-cron-tmp.$$
Have a look at the line number given in the error description (125). I´d expect the column for 'minute' to be misconfigured as the error says.

Then have a look at the files in $OTRS_ROOT/var/cron, except the *.dist ones. You will find the matching misconfigured line in one of them.
Correct it, reenable the line in Cron.sh and give it another try.

[jme]

Hi,

i've found the problem

I had a file "test" in the folder, i have created this file to change the *dist file to a regular file.

Thx

[jme]

Hi,

I've another error now, i receive this from the cron:

/bin/sh: /usr/share/otrs/bin/PostMasterMailbox.pl: not found

and this:

/bin/sh: /usr/share/otrs/bin/GenericAgent.pl: not found

Why does it go to usr/share/otrs ?

In the crontab i see that themap is $home/bin/PostMasterMailbox.pl

where is $HOME configured ?
If i change $HOME by /opt/otrs/ it works.

thx

[ferrosti]

Can you please post your crontab here (mark it as 'Code' please).
Where do you receive this from cron? By mail or in /var/log/messages ?

Login as 'otrs' and post your environment variables for $HOME and $PATH, please.

[jme]

I received the log bi e-mail.

I've receves some more now:

ERROR: OTRS-GenericAgent-10 Perl: 5.10.1 OS: linux Time: Thu Jul 1 17:40:02 2010

Message: Module Kernel/Config/GenericAgent.pm not found!

Traceback (18274):
Module: /opt/otrs/bin/GenericAgent.pl (v1.59) Line: 108

ERROR: Can't load agent job file 'Kernel::Config::GenericAgent':

/bin/sh: /usr/share/otrs/bin/GenericAgent.pl: not found

Login as 'otrs' and post your environment variables for $HOME and $PATH, please.

How can i do that ?

administrator@Ubuntu1004OTRS:/opt/otrs/bin$ sudo crontab -l -u otrs
# --
# cron/aaa_base - base crontab package
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: aaa_base.dist,v 1.7 2009/02/16 20:35:25 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# Who gets the cron emails?
MAILTO="karl@inventivetelecom.com"
# --
# cron/fetchmail - fetchmail cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: fetchmail.dist,v 1.10 2009/02/16 20:53:10 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# fetch every 5 minutes emails via fetchmail
#*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null
#*/5 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null
# --
# cron/generic_agent - GenericAgent.pl cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: generic_agent.dist,v 1.12 2009/02/16 20:53:10 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# start generic agent every 20 minutes
*/20 * * * * /opt/otrs/bin/GenericAgent.pl >> /dev/null

# example to execute GenericAgent.pl on 23:00 with
# Kernel::Config::GenericAgentMove job file
#0 23 * * * $HOME/bin/GenericAgent.pl -c "Kernel::Config::GenericAgentMove" >> /dev/null
# --
# cron/generic_agent - GenericAgent.pl cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: generic_agent-database.dist,v 1.8 2009/02/16 20:55:11 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# start generic agent every 10 minutes
*/10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null
# --
# cron/pending_jobs - pending_jobs cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: pending_jobs.dist,v 1.11 2009/02/16 20:55:11 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# check every 120 min the pending jobs
45 */2 * * * $HOME/bin/PendingJobs.pl >> /dev/null
# --
# cron/postmaster - postmaster cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: postmaster.dist,v 1.9 2009/02/16 20:55:11 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# check daily the spool directory of OTRS
#10 0 * * * * [ -e /etc/init.d/otrs ] && /etc/init.d/otrs cleanup >> /dev/null; [ -e /etc/rc.d/init.d/otrs ] && /etc/rc.d/init.d/otrs cleanup >> /dev/null
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null
# --
# cron/postmaster_mailbox - postmaster_mailbox cron of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: postmaster_mailbox.dist,v 1.2 2009/02/16 20:55:11 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# fetch emails every 10 minutes
*/5 * * * * /opt/otrs/bin/PostMasterMailbox.pl >> /dev/null
# --
# cron/rebuild_ticket_index - rebuild ticket index for OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: rebuild_ticket_index.dist,v 1.9 2009/02/16 20:55:11 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# just every day
01 01 * * * $HOME/bin/RebuildTicketIndex.pl >> /dev/null
# --
# cron/session - delete old session ids of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: session.dist,v 1.11 2009/02/16 20:55:11 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# delete every 120 minutes old/idle session ids

55 */2 * * * $HOME/bin/DeleteSessionIDs.pl --expired >> /dev/null
# --
# cron/unlock - unlock old locked ticket of the OTRS
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: unlock.dist,v 1.10 2009/02/16 20:55:11 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

# unlock every hour old locked tickets
35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null
administrator@Ubuntu1004OTRS:/opt/otrs/bin$

[ferrosti]

Login as 'otrs' and post your environment variables for $HOME and $PATH, please.

How can i do that ?

sudo su - otrs
echo $HOME
echo $PATH

Return to the previous users login by typing 'exit'.

crontab looks good, as long as your home path points to /opt/otrs. Make sure that otrs actually is installed into this directory!

[crythias]

echo $OTRS_HOME
as well, please? (It's likely configured in Config.pm.)

[ferrosti]

It's damn late and I had some beer...
AFAIR $OTSR_HOME is no environment variable. And ENVs are not configured in Config.pm.
But crythias is right, post the home path variable from your Config.pm as well, please.

I am not sure, but I think there were some variables configured in /etc/sysconfig/otrs as well.

[jme]

Hi,

administrator@Ubuntu1004OTRS:~$ sudo su - otrs
No directory, logging in with HOME=/
administrator@Ubuntu1004OTRS:~$ echo $HOME
/home/administrator
administrator@Ubuntu1004OTRS:~$ echo $PATH
/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
administrator@Ubuntu1004OTRS:~$ echo $OTRS_HOME

administrator@Ubuntu1004OTRS:~$

# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2009 xxx, http://otrs.org/
# --
# $Id: Config.pm.dist,v 1.21 2009/02/16 12:01:43 tr Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# Note:
#
# -->> OTRS does have a lot of config settings. For more settings
# (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
# LDAP, PostMaster, Session, Preferences, ...) see
# Kernel/Config/Defaults.pm and copy your wanted lines into "this"
# config file. This file will not be changed on update!
#
# --

package Kernel::Config;

sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #

# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost

# (The database host.)
$Self->{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self->{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self->{'DatabasePw'} = 'akunamatata';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';

# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{'CheckMXRecord'} = 1;

# ---------------------------------------------------- #


# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{'SystemID'} = 10;
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = 'Inventive Telecom Partners';
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self->{'FQDN'} = 'support.inventivetelecom.com';
$Self->{'DefaultLanguage'} = 'fr';
$Self->{'AdminEmail'} = 'support@inventivetelecom.com';
$Self->{'DefaultCharset'} = 'utf-8';

# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use warnings;

use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');

use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.21 $)[1];

# -----------------------------------------------------#

I cannot fin dthe path /etc/sysconfig/.

Thx