dealing with messages at /opt/otrs/var/spool

[leocertuche]

Hello,

After moving to a new server, several messages got stucked at /opt/otrs/var/spool. Is there any way to force OTRS to reprocess them?

Thanks,

[crythias]

I *think* you might try otrs/bin/otrs.cleanup.

It will try to process the emails and delete them. You should read the code to understand a bit of what it does, but it appears to be what you're looking for. You might want to make sure PostMaster.pl could work in general anyway.

Disclaimer: I don't know enough about what I just posted to say that it's going to work for you. In fact, it might duplicate existing tickets. It might delete tickets without proper parsing. You might want to verify content of the var/spool files to make certain they don't already exist as tickets. OTOH, var/cron/postmaster.dist is supposed to run this otrs.cleanup at 12:10am every day...