Junk link within email [Solved]

[n0manarmy]

Anyone have any suggestions or existing code on how to include a link within the OTRS new ticket notification to move it to the junk queue?

[crythias]

You could use a Postmaster Filter for this purpose.

If I may ask, what's the purpose of manually _creating_ a junk queue ticket?

[n0manarmy]

You could use a Postmaster Filter for this purpose.

If I may ask, what's the purpose of manually _creating_ a junk queue ticket?

I might not be using the postmaster filter correctly then. At this time I've got 9 filters in for common spam that we're aware. 3 to 4 times a day though we will get random spam that is honest to goodness spam, asian male enhancers, russian discovery channel episodes (gotta love google chrome translator.)

If I were to attempt to create a postmaster filter for each one of these changed emails I would probably be sitting in the 100's. We've given up on creating filters and now just throw them to the junk queue. Often times though I will check emails from my phone and see the help desk requests. As of now, I follow the link in the email, log in, zoom in, select the junk queue, and then hit move. If there was a link within the email that could move it to a certain queue (defined by the administrator) this could be utilized by people who have mobile devices to either junk items, or quickly transfer tickets to respective queues.

[crythias]

I'd strongly consider a spam filter (spamassassin, assp, postini) or forwarding to a GMail account (because it has good spam filter) but, barring that...

Consider this: Assign aliases to your fetching email box, such as junkq@yourdomain.com

When fetched, use a postmasterfilter that will
Match
Header 1: To: junkq@...
Set
Header 1: X-OTRS-FollowUp-Queue Junk

Or don't assign alias, but simply reply with #junk
Match
Header 1: Body: #junk
Set
Header 1: X-OTRS-FollowUp-Queue Junk

There's a possibility you might be able to use a RegEx:
Match
Header 1: Body: #queue ([a-zA-Z0-9_\-\.]+)
Set
Header 1: X-OTRS-FollowUp-Queue [***]

Hope this can help a bit. Note that if you use the RegEx, you may not necessarily have quality assurance of verified queuename being used, which could break a ticket (?) or not get re-assigned if the queue is misspelled.

[n0manarmy]

I like the idea of using the response back to then catch the response and then auto assign. Also, we've got spam blocking on our campus (apparently) but we're a huge campus and often times we'll have a rash of spam that beats the filters for a week or two before they get snuffed. In that time, our support mailbox gets slammed.

[crythias]

I thought about this after posting:
Match
Header 1: Body: #queue ([Junk|Raw|Misc|Queuename::Subqueue])
Set
Header 1: X-OTRS-FollowUp-Queue [***]

This allows exact choice of queue but misspellings and wrong case are possibly ignored.

[jackhues+]

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