Automated collection of Computers

[bpetrov]

Hello there,

We've been using OTRS for some time and we are very happy with it's performance. Recently we decided to upgrade to version 2.4 and I noticed that there is an IT inventory module (Config Item). Is there any way to automate the collection of data from the computres and entering it into OTRS? If it must be done manual it is impossible to keep track of all the changes that happen - new hardware, OS updates etc. Other systems use some kind of deamon or scanner for this task.

[crythias]

You probably might consider Spiceworks for that task.

[bpetrov]

Thank you! I'm downloading it to test it.

Are there plans for such functionality in OTRS or maybe automated data import from other software?

[jojo]

there is a possibility for an automated import via CVS File

[juliuss]

Hi, I have a question about using a CVS file first if you were kind enough to tell you specifically the structure of CVS, then Strengthen me if the table is configitem, because I do not understand very well how the data is input to create inventory.
thank you very much for the help

[jojo]

the structure needs to be defiend by you in the Import/Export Admin Module and depends on you CI Class Definition

[juliuss]

ok i´m using import / export, but this inventory list no update on OTRS, this is the log system:

[Tue Jan 11 17:46:49 2011][Error][Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave][1040] Can't import entity 1: The deployment state 'Purchase Date' is invalid!
[Tue Jan 11 17:56:49 2011][Error][Kernel::System::ImportExport::ObjectBackend::ITSMConfigItem::ImportDataSave][1040] Can't import entity 236: The deployment state '' is invalid!
[Tue Jan 11 17:56:49 2011][Notice][Kernel::System::ImportExport::Import] Import of 236 ITSMConfigItem records: 236 failed, 0 succeeded
[Tue Jan 11 17:56:49 2011][Notice][Kernel::System::ImportExport::Import] Last processed line number of import file: 236

i´m using export file csv of spiceworks
maybe someone have a how to, manual, example, realy thanks

[juliuss]

sorry, the problem es only the order to list y correct creation of template, thanks