process incoming mail

[tony_s]

I have problem. OTRS doesn't process incoming mail. how to configure OTRS to parse incoming mail and create a new ticket

[crythias]

Please be more specific.

[tony_s]

you must configure the processing of incoming mail. The client sends an email to our mailbox, OTRS has on the basis of the mail to create a new ticket. How and where to set it up?

[crythias]

http://doc.otrs.org/2.4/en/html/x1590.html

If you've read the manual and did what it says, please indicate what you've tried, what OS you're using, what version of OTRS you're using, and any specific log that points to your error.

Note that OTRS is designed to remove the emails from its assigned mail box.

[tony_s]

configured to send mail, the client can create a ticket via the client interface. In PostMaster Mail Account configure your mail account. How can I check whether otrs inbox. Mail-box message is not deleted.

[crythias]

You have not set up the cron job to fetch mail. Check your Postmaster Mail Account settings. Also verify your cron/scheduling is installed properly.

[tony_s]

Thanks for the help, otrs connects to the mailbox. How to make this to take place automatically?

[crythias]

How did you run the install process? These things should have been started when the OTRS service got started. The default retrieval time is every 10 minutes, I think.

[ptay]

Thanks for the help, otrs connects to the mailbox. How to make this to take place automatically?

Log in as OTRS user and run this command:
$ crontab -l

If your crontab is empty you can follow steps here to populate.

I did those steps about 5 minutes ago and now waiting for cron to automatically check e-mail.