hi all?
i want when an agent is creating a phone ticket once he selects the customer the to field shows the queues that the customer has rw access to and not queues that that particular agent has rw access to.
how also can i add that phone ticket button on the navbar i.e maybe in between the ticket and preferences button instead on it being viewable only under the ticket button.
anyhelp greatly appreciated
thanks in advance.
view customer queues and not agent queues on agen ticket phn
Moderator: crythias
view customer queues and not agent queues on agen ticket phn
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database