view customer queues and not agent queues on agen ticket phn

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kenmurimi
Znuny newbie
Posts: 87
Joined: 24 May 2010, 10:21
Znuny Version: 2.4.7

view customer queues and not agent queues on agen ticket phn

Post by kenmurimi »

hi all?

i want when an agent is creating a phone ticket once he selects the customer the to field shows the queues that the customer has rw access to and not queues that that particular agent has rw access to.

how also can i add that phone ticket button on the navbar i.e maybe in between the ticket and preferences button instead on it being viewable only under the ticket button.

anyhelp greatly appreciated
thanks in advance.
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
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