How to add a field in mycompany tickets of customer

[rani+bandaru]

Hi
I have activated mycomapany tickets in for customers. Here how can i add a field showing the customer name(who have raised the ticket) before the ticket number. Where i have to add a field in config.pm or thru sysconfig which way or any code changes to be done .Plz someone help me.

regards,
rani


Hi
When a customer(grouphead) clicks on Company Tickets Icon.All the customers tickets which come under this customer(grouphead) will be displayed. Here ---------- ----------------/otrs/customer.pl?Action=CustomerTicketOverView&Type=CompanyTickets is the URL seen in the browser.

Ticket# Age Subject State Queue Owner
2200010101 13days test mail new postmaster admin
2220000011 14days testmail2 new Misc admin
So many tickets are seen by the customer who is head of the othercustomers.Here ticket# is a link .So,if he want to see who have raised the ticket he have to click on the link then details will be displayed.

But he want to add a field before ticket# ie,.customer name who have raised the ticket.
How can i do it ?Please someone guide.Can we do it from sysconfig or from where?

Thanks in advance
rani

[fbobraga]

it may help: http://forums.otrs.org/viewtopic.php?f=53&t=5472#p22102