how add a state to the current states

[rani+bandaru]

Hi

Some agents are closing the tickets without resolving it.So ,i want to add a addtitional srate to the agent interface like resoloved.
If customer see and approves the ticket then it should be closed by the agent .Can i do it?How where i have to do the changes in SYS config or in Coding or In database? Plz someone give solution to this problem ?


Thanks in Advance
rani

[fbobraga]

See the docs about it: http://doc.otrs.org/2.4/en/html/x1994.html