Agents change state

[zeca_neca]

Hi again,

Is it possible to create custom states like "in resolution" and allow agents to change tickets status?

thanks

Zeca_neca

[mario156]

Check out "State Managment" via the admin backend

[zeca_neca]

I sorry but i cant find "state management" under the admin area...

Can you please specify

Thanks

[mario156]

Its directly in the admin backend:

"Status"


Btw.: Plz fill your signature with your otrs version etc., then everyone who reads your posts directly knows this informations (which are almost always important to help)

[jojo]

[ Status ] in the 3rd column

[zeca_neca]

Thanks for the advice on the signature, I'm such a newbie... anyway I've updated mine.

I already created a new state but a still can't apply it...I can't see dropdown menu or anything similar where a can change the state,
for instence I have a ticket that was pendent waiting for a external team to perform a task, now it's up to me to continue the ticket to it's conclusion...

thanks