How to add a picture for the customer logo & name in Text

[usman]

Hi,

When a customer logs on with his/her account credentials on OTRS (http://localhost/otrs/CUSTOMER.PL) I want to add a logo and text with their company name on the dashboard when they login.

Is there a way to do that....if so how?

Thanks

[Daniel Obee]

With a corresponding entry in your db (containing the logo whereabouts), a logo repository and a little fiddling around with the .dtls this should be feasible. Sounds like work though...

Greets,
Daniel

[crythias]

Hopefully, in your own theme, CustomerHeader.dtl

Around Line 43:

Code: Select all

    <td width="120" class="header"><img border="0" src="$Config{"Frontend::ImagePath"}##yourfilename##" alt="##Something Descriptive##" />  </td>
    <td class="header"> <a href="" class="headeritem">##Company Name##<br />Help Desk/Support</a> </td>

Where ##yourfile## can sit safely in otrs/var/httpd/htdocs/images/Standard

In case anyone asks, "NO, you don't use ## in anything. I'm merely using them to show you what to change."

[crythias]

BTW, to replace the logo that appears on print:

It's called PDF::LogoFile in Core::PDF
PDF::LogoFile:
File for the logo in the page header (gif|jpg|png, 700 x 100 pixel).

[Daniel Obee]

That's how to add your own logo. I thought he question was about how to add the customer's logo...

Greets
Daniel

[crythias]

Dang it, you're right, ...

[davidbann]

I haven't tried this yet, but it looks like you can achieve this by using multiple alias sub-domains.

In other words, you need to create one alias sub-domain for each client. All of these sub-domains point to the same OTRS installation.

So you might have http://client1support.domain.com and http://client2support.domain.com

You then create a new theme for each client as directed at http://doc.otrs.org/2.4/en/html/c2079.html - lets say you call them CLIENT1 and CLIENT2

Go to SysConfig Core section and enable and modify the DefaultTheme::HostBased: option - For each client you would have an entry like these:
Key = client1support\.domain\.com, content = CLIENT1
Key = client2support\.domain\.com, content = CLIENT2

Once this is done, then the default theme will be selected based on the URL that is entered.

I hope this helps - someone please correct me if my understanding of this functionality is incorrect?