How to make subqueues invisible to customer?

[rani+bandaru]

Hai
How can i make subqueues invisible to customers?Only the main queue should be visible to customer? Where i have to do the changes ?
Please someone guide me about this problem of mine.

Eg: Main queue: ITSupport
Subqueues: Antivirus installation
Backup
Application Change

For customers IT Support should only be visible.Subqueues should not be visible.

How to solve this?

[crythias]

Please post in the proper area. If you need help, put it in the help forum, not development.

Config Options: Ticket -> Frontend::Customer::Ticket::ViewNew

CustomerPanelOwnSelection:
Here you can insert the Queues, which the customer can select in the Customer-Interface.

[Mike_B]

You can also use an ACL, as mentioned here http://wiki.otrs.org/index.php?title=Qu ... _Front_End

Code: Select all

$Self->{TicketAcl}->{'ACL-Customer-Queues'} = {
    Properties => {Frontend => {Action => ['CustomerTicketMessage'] }},
    PossibleNot => { Ticket => { Queue => [
        '[RegExp]::',               # this hides all sub-queues
    }
};

--
Mike