OTRS 3.0.0 Beta IMAP Postmaster Account ERROR

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mauroreggio
Znuny newbie
Posts: 8
Joined: 09 Aug 2010, 11:40
Znuny Version: 3.0.0 Beta

OTRS 3.0.0 Beta IMAP Postmaster Account ERROR

Post by mauroreggio »

Hi all,
i recently install OTRS ver. 3.0.0 Beta for test pourpose on a CENT OS ver 5.5 box.
I try test all the feature and i have one error.
I google a bit, but no found info about this error that can solve it.
My postmaster account is set for retrive mail in IMAP mode, on an IMAP external mail server.
When i try manually "FETCH Mail", If the mail queue is empty, no mails arrive (correct) and no errors occurs, If the mail queue have any e-mail, probably OTRS try "elaborate" it, but immediatly an error occurs:
a blank page with this error:

Software error:

Not a GLOB reference at /opt/otrs/Kernel/cpan-lib/Mail/Internet.pm line 34, <GEN0> line 399.

For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.

Anyone can indicate me how i can truble this error?
Thank all,
Mauro.
jojo
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Joined: 26 Jan 2007, 14:50
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Re: OTRS 3.0.0 Beta IMAP Postmaster Account ERROR

Post by jojo »

Please create a bug on http://bugs.otrs.org/

It is a beta software, so you'll find a lot of things which are not working
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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mauroreggio
Znuny newbie
Posts: 8
Joined: 09 Aug 2010, 11:40
Znuny Version: 3.0.0 Beta

Re: OTRS 3.0.0 Beta IMAP Postmaster Account ERROR

Post by mauroreggio »

I know that is a BETA, but i hope this can help (i say .. for test pourpose) because i like the product.
I open a bug as you suggest: (http://bugs.otrs.org/show_bug.cgi?id=5706) BUG number 5706.
Thanks.
Mauro.
nebulink
Znuny newbie
Posts: 2
Joined: 13 Aug 2010, 01:49
Znuny Version: 3.0.0 B1

Re: OTRS 3.0.0 Beta IMAP Postmaster Account ERROR

Post by nebulink »

I too have received this error. I will test with POP3 to see if I get the same results.
nebulink
Znuny newbie
Posts: 2
Joined: 13 Aug 2010, 01:49
Znuny Version: 3.0.0 B1

Re: OTRS 3.0.0 Beta IMAP Postmaster Account ERROR

Post by nebulink »

FYI, POP3 works fine.
mauroreggio
Znuny newbie
Posts: 8
Joined: 09 Aug 2010, 11:40
Znuny Version: 3.0.0 Beta

Re: OTRS 3.0.0 Beta IMAP Postmaster Account ERROR

Post by mauroreggio »

Thanks nebulink.
I prefere IMAP for take an history of the e-mail and my server is "firwalled" at POP3 protocol.
My bug-report (http://bugs.otrs.org/show_bug.cgi?id=5706) is marked like a duplicate of another and escaled to developer.
We wait.
Thanks.
mauroreggio
Znuny newbie
Posts: 8
Joined: 09 Aug 2010, 11:40
Znuny Version: 3.0.0 Beta

Re: OTRS 3.0.0 Beta IMAP Postmaster Account ERROR

Post by mauroreggio »

Fixed in 3.0.0 Beta 2 released in 2010-08-23.
Thanks all.
Mauro.
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