List Tickets by Owner

[aideyd]

Hi All,

Rather than creating queues for each agent/ owner, is there any other way each agent can see the work list which has been assigned to their owner id? As it stands there doesn’t seem to be a method to do this.

BTW: OTRS is brill!

Many Thanks in advance.

Aiden

[jojo]

Locked Tickets at the top right corner...

[aideyd]

Thanks for the prompt reply 'jojo' but my tickets dont automatically lock when the owner is changed, the tickets need to be manually locked. is there a setting for this?
Cheers

[jojo]

the default setting is, that a ticket will be locked on submitting an owner..

[aideyd]

Hey jojo, got this configured by editing the lock settings in sysconfig. Many Thanks.

Aiden